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The Hangar Code

  1. Hands off unless invited
  • Always ask before touching another climber - that includes spotting, catching, helping someone onto a hold, or adjusting their position. 
  • Ask before offering any kind of physical assistance. If they say no, that's the whole conversation. ”No, thank you” is a complete answer.  
  1. Ask before you film
  • Don't photograph, film or livestream other climbers without their permission - even if they're “just in the background” of your send video. 
  • Don't post identifiable images or videos of other people without their consent. 
  • If someone (or a member of our crew) asks you to stop filming or delete​​ a clip, do. 
  1. Keep your beta to yourself (unless asked)
  • Everyone climbs differently. Good intentions don’t make it okay to give coaching advice that someone didn’t ask for. 
  • If you're desperate to share, ask first: “Want beta?” is one syllable of effort and it changes everything. 
  • Remember that newer climbers may find it hard to say no to someone more experienced.  
  1. Share the wall and keep an eye on the mats 
  • Never stand or walk directly underneath someone on the wall. 
  • Don't walk through landing zones - falls happen fast. 
  • Give climbers space before starting a route next to them, and keep an eye on where people around you might drop. 
  • Take turns on popular problems. One attempt, then rotate. 
  1. Respect people's stuff-and their space 
  • Don't move someone's belongings, brush, or chalk without asking. 
  • Return borrowed kit promptly and where it belongs. 
  • Be friendly - but recognise that not everyone comes here to socialise. Headphones in usually means conversation off. 
  • If someone doesn't want to chat, climb together, or swap Instagrams: accept it gracefully and move on. 
  1. Look out for each other
  • We want the Hangar to be genuinely inclusive - for climbers of every background, body, age and ability. 
  • If you're new: you never need to apologise for not knowing something. Ask our crew anything. “I don't know” and “I'm not comfortable with that” are always acceptable answers here. 
  • Learn spotting from our coaches before spotting others, and never pressure anyone onto a climb or move they're not up for. 
  • If you see something that doesn't look right, you don't have to intervene - just tell us. 

Where we draw the line 

Harassment, intimidation and unwanted attention have no place at The Climbing Hangar - from anyone, towards anyone, at any time. There are no grey areas on this. It includes (but isn't limited to): 

  • Touching someone without their consent. 
  • Photographing or filming someone without their permission, or sharing images of them without consent. 
  • Unwanted flirting, advances, or repeated attempts to talk to someone who's made it clear they're not interested. 
  • Comments about someone's body, appearance or clothing. 
  • Following someone around the gym or waiting for them at their route, locker or car. 
  • Threatening, abusive or offensive language or behaviour - in person or online, aimed at members, guests or our crew. 
  • Unwanted attention because of who someone is: their gender, sexuality, race, religion, disability, body or anything else. 

If behaviour like this affects your time at the Hangar, even if you’re not the target, we want to know about it. 

Breaching this code can mean a warning, temporary or permanent suspension, or the end of your membership - and where appropriate, referral to the police. This is written into our membership terms, and we act on it.

Something feel off? Tell us. 

You will always be listened to, and you will always be taken seriously. 

  • In the moment: speak to any member of our crew at any site. You don't need to have “proof”, and you don't need to be sure it ‘counts’. If it made you uncomfortable, that's enough to talk to us. 

What happens next?

  1. We listen. A trained member of the team will take the details, in private, at your pace. 
  2. We log it. Every report is recorded, even where no immediate action is possible - patterns matter. 
  3. We only involve you as much as you want. We won't approach the other person without talking to you first, and we'll never share your identity without your consent unless we're legally required to. 
  4. We act. Depending on what's happened, that can mean a conversation, a formal warning, suspension while we investigate, a permanent ban across all Hangar sites, or - with your consent - reporting to the police. 
  5. We follow up. You'll hear back from us. You won't be left wondering. 

Reports are handled confidentially. What we learn is used to train our teams and make the gyms safer - never to identify the people who spoke up. 

For new climbers 

The Climbing Hangar might be the first wall you’ve climbed at, so welcome. A few things nobody tells you: 

  • Nobody minds that you're new. Everyone on the wall was a beginner once. 
  • Crew members are there for your questions. Nothing is too basic. 
  • You are allowed to say no - to advice, to spotting, to conversation, to anything. Setting a boundary isn't rude; it's climbing culture done right. 
  • If anything or anyone makes you uncomfortable, that's worth mentioning, even if you can't put your finger on why. 

The Hangar Code forms part of our Membership Terms & Conditions and applies at every Hangar site, to members, day-pass climbers, guests, and crew alike. Last updated October 2026.