Our Stance on Harassment
At The Climbing Hangar, everyone who walks through our doors, customers, members, visitors, participants, and anyone working with us is entitled to be treated with dignity and respect. We are committed to providing a welcoming, safe and inclusive environment, and that means we do not tolerate sexual harassment, harassment, or victimisation of any kind, from anyone, towards anyone.
This applies whether the behaviour comes from a member of our team, another customer, a visitor, a supplier, a contractor, or anyone else connected to our sites and whether it happens in person, online, or through any other means of contact.
What this covers
Harassment can take many forms, isn't always obvious to the person doing it, and importantly, can occur whether offense was intended or not. In our environment, this can include (but isn't limited to):
- comments, jokes or remarks of a sexual nature made to staff or other customers at reception, in the café on the climbing floor, or during a coached session
- unwanted physical contact, comments or behaviour while staff are fitting equipment, demonstrating technique, or supporting you with safety procedures
- repeatedly seeking one-to-one attention or conversation with a member of staff or another customer after being asked to stop
- comments about someone's body, clothing, appearance or perceived attractiveness while they are climbing, coaching, working, or moving around the site
- inappropriate behaviour during group bookings, parties, corporate events, competitions or social sessions
- sexual or offensive comments, images or messages sent via bookings, reviews, social media or any other contact route connected to our sites
A person doesn't have to be the direct target of this behaviour to be affected by it, witnessing it is enough.
Zero tolerance
Sexual harassment is unlawful under the Equality Act 2010, and we take our responsibility to prevent it seriously. If a customer, visitor, supplier, contractor or any other third party behaves this way towards a member of our team, another customer, or anyone on our premises, we will act. Depending on the circumstances, this may include:
- speaking to the person involved and issuing a formal warning
- removing the person from our site and ending the booking or session
- banning the person from future visits to any of our locations
- sharing relevant information with our other sites to maintain a consistent approach
- reporting the matter to the police where criminal behaviour is involved
We will always prioritise the safety and wellbeing of anyone affected, and our team is trained and supported to respond to concerns as they arise.
If you experience or witness this behaviour
If you experience or witness harassment of any kind at one of our sites, whether directed at you, at a member of our team, or at another customer or third party, please tell us as soon as possible so we can act. You can:
- speak to any member of staff or the duty manager on site
- email our People Team at [email protected]
- utilise our anonymous reporting form (either scan the QR code on the posters on site, or click here)
We will treat every report seriously, handle it sensitively and confidentially, and let you know what happens next. You will never be treated less favourably for raising a concern in good faith.
If you or anyone else is at immediate risk, please remove yourself from the situation if it's safe to do so, ask a member of staff for support, and contact emergency services if there is any risk of violence or assault.
Last updated 30 October 2026