• What to expect

    Do I need an induction?

    If you've never climbed before you'll need to come to come to an induction session (even if you're in the company of experts). Booking in advance is essential in London and recommended in our other venues.

    If you're bringing the kids but don't intend to climb yourself, you'll still need to come to an induction to ensure you understand the dangers in the wall and how to keep your little ones safe. Again, booking in advance is best.

    If you've climbed a few times you'll be asked some questions about your experience when you arrive. Don't be offended if we recommend you do an induction after this - it may well just be a refresher, but it's our way of ensuring everyone is safe in the environment, and we promise it won't take too long. You might even pick up some useful tips! 

    At our Plymouth site, inductions are compulsory for all parties.

    Do I need to book in advance

    Yes, all visits to The Climbing Hangar must be booked in advance as we operate at a limited capacity in accordance with government guidance on coronavirus.

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    How fit and strong do I need to be?

    You don’t need to be fit or super strong to start climbing. You’ll find climbs (we call them problems) you can do on your first visit, and the more you practice the stronger you’ll become! Just make sure you warm up before you start to minimise the risk of injury, and you can get cracking right away (our staff can help if you need guidance – just ask).

    What equipment do I need?

    You don’t need to bring anything with you except your enthusiasm and some comfortable clothes. Shoe hire is included in entry and chalk’s just £1.50.

    What should I wear?

    General sports gear is fine. The important thing is to be comfortable, and wear something that allows for a lot of movement. It can also be chilly at The Hangar, although you’ll warm up fast once you’re climbing, so layers are good. You can always remove your sweater once you get sweaty!

    Please aim to arrive in the clothes you wish to climb in. We are limiting the number of people permitted in changing rooms at a given time in order to make social distancing possible.

    I don't like heights - how high is the wall?

    Bouldering isn’t about climbing high. The wall is only 4.2m at its highest point. And remember, while your hands might be at the top, your feet are unlikely to ever be more than 3m off the ground. The Climbing Hangar has crash mats throughout and we can teach you to land safely to minimise the risk of injury. As you gain in confidence you will stop noticing the heights.

  • In the wall

    What do the colours mean?

    Each problem is set in one colour and each colour represents a particular difficulty level or grade. There are boards at each centre which explain which colours relate to which grade so you can easily identify problems for your skill level.


    How dangerous is bouldering?

    Bouldering is a risky sport. But as long as you are aware of the particular type of risks associated with bouldering and how to avoid unnecessary dangers, it’s actually no more dangerous than normal kids’ play activities or adult sports.

    We’ll give you all the information you need to stay safe, and our crew is fully qualified in coaching (and first aid!).

    What kinds of people go bouldering?

    All sorts of people and all ages go bouldering. There’s really no particular ‘type’ although in general boulderers are a friendly and helpful bunch who like nothing more than to see people overcoming their fears and succeeding on the wall. Whether you’re just starting out or climbing in the top grades, everyone has a move that scares them or a challenge that they can’t quite master, and everyone is cheering each other on. We love to meet new people and introduce them to this fantastic sport. You will be warmly welcomed at The Climbing Hangar.

  • Kids

    We want to bring a group of kids down – what do we need to know?

    • For every two children you bring, you need one adult supervising. This includes kids who aren’t climbing.
    • Supervision means you need to be within eyesight of your kids at all times, and preferably on the mats with them.
    • If you’re bringing kids for the first time you’ll need to come to a supervision induction. It’s worth booking online – just choose your induction slot and book for the number of children you’d like to bring – this will cover their entry (supervisors come for free).
    • Different Hangars have slightly different facilities for kids – in general we’re happy for junior climbers to come in from the age of four, but in London we can’t have little ones younger than seven on the mats. If in doubt contact your local Hangar for more information.

    Can kids under 18 climb unsupervised?

    Yes. 14-17 year olds are welcome to climb at the Hangar without an adult but you do need to bring a parent of guardian with you on your first visit so we can get the waiver signed off in centre (even if you complete the waiver form at home). Once that’s done you’re free to come and go as you please.

    I want to bring a group of kids down; what arrangements do I need to make?

    If you’re a teacher or youth group leader, you’ll need to attend one of our Train the Trainer sessions. These are free sessions that ensure you’re safe on the mats, understand the basics of climbing and have some fun activities to do with the kids.

    We’ll also need a copy of your public liability insurance and any first aid qualifications.

    Once that’s done you’re free to bring down a group of up to 10 kids (per trainer) whenever you want, although we ask that you always give us a call in advance as it can get quite busy.

    If you’re a parent and you’d like to come with your kids and their friends, you will need to attend an induction if you’ve never climbed before.

    You’re welcome to bring as many little ones as you wish, but please note that you must have one inducted adult for every two kids who come along in order to be covered by our insurance.

  • Classes

    What's your cancellation policy for classes?

    For all pay as you go clubs and classes, we're happy to refund the cost of the session providing you cancel at least 24 hours in advance. No refund is available if you cancel less than 24 hours in advance.

    Please contact the centre to cancel – you can’t cancel sessions via your online account.

    Can I reserve a space and pay on the day

    Lots of our sessions are included in your entry price. For Liverpool, London and Plymouth you can book online and pay entry when you arrive at the centre.

    In Swansea our booking system requires that you pay your entry fee at the time of booking a session. 

    For all paid sessions you'll need to pay at the time of booking. We're not able to reserve spaces on your behalf.

  • Memberships

    How do I cancel my membership?

    You can cancel at any time with no charges. You'll keep you membership privileges until the end of the billing cycle (we don't pay pro rata refunds).

    To cancel you need to complete one of our cancellation forms - make sure you use the one for your Home Hangar.

    Liverpool Matchworks

    Liverpool Sandhills





  • Coronavirus

    How will you keep The Climbing Hangar clean?

    All sites are deep cleaned by the crew every single night, and all shared areas will be cleaned throughout the day, using industrial disinfectant sprays.

    While it is impossible to keep any environment 100% clean and sterile, we have introduced increased hygiene and safety measures, to limit the transmission of COVID-19.

    We also require all visitors to sanitise their hands upon arrival, maintain social distance and avoid touching their face while on site. We need your help to ensure that the venue remains as clean and safe as possible.

    Can physical exercise help to prevent COVID-19?

    By keeping your body in a physically fit state, you boost your immune system and reduce the risk of a range of illnesses. COVID-19 is particularly impactful when a person has an underlying health condition, such as diabetes. The same is true if an individual is overweight.

    Are climbing gyms higher risk than other enclosed spaces?

    No. There is the same chance of catching COVID-19 in all indoor spaces.

    The key to making an indoor space as safe as possible is to maintain social distances, follow cleaning and hygiene guidance and require all staff and visitors to sanitise their hands upon entry and throughout their visit. We also ask all visitors to wear a mask at all times unless they are currently climbing.

    Can I catch COVID-19 from the air?

    COVID-19 survives in droplets of moisture and fine particles within the air. By enforcing social distancing protocols we can greatly reduce the risk of airbound contamination.

    All of our centres are properly ventilated to further aid the dispersion of particulates. We are also asking all visitors to wear a mask at all times unless they are actively climbing, or exempt.

    Should I wear a mask?

    We ask that face masks are worn at all times unless the visitor is actively climbing. In addition to this, we require all visitors to sanitise their hands upon entry and maintain social distance at all times. We also ask that anybody experiencing the symptoms of covid-19 refrain from entering the building. As always, we need your help to ensure that our sites remain as clean and safe as possible.

    Should I wear gloves?

    Frequently washing bare hands and not touching one's face is far more effective than wearing gloves in a shared area, and gloves cannot be worn to climb.

    How can I reduce the spread of infection during my visit to the climbing gym?

    First things first, if you believe you have any symptoms of COVID-19, such as a cough, a shortness of breath or a fever, we insist that you remain home and avoid the gym. The same is true if you believe you have been in contact with another party who may have contracted the virus.

    Once at the site, we ask that ALL visitors use hand sanitiser upon entry and follow social distancing guidelines, at all times. If you need to cough or sneeze, then do so into your elbow to catch droplets there, rather than upon your hands. We also ask that visitors wear a mask at all times unless actively climbing or exempt.

Can't find what you're looking for?


Our lines are open 7 days a week between 9am and 8pm.

Call 0207 610 6276


We aim to reply to all enquiries within 24 hours. Email in your questions to

[email protected]


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