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Corporate Social Responsibility Policy

Last reviewed 4th May 2026

  1. Our Commitment

At The Climbing Hangar, we are committed to operating our business responsibly, ethically and sustainably. As a climbing community and leisure operator, we recognise our responsibility to our employees, customers, suppliers, local communities and the environment.

Our Corporate Social Responsibility (CSR) approach focuses on:

  • operating ethically and transparently
  • supporting our communities and making climbing accessible
  • protecting the wellbeing of our employees and customers
  • minimising our environmental impact
  • ensuring responsible supply chains

All employees, directors, contractors and partners are expected to uphold these commitments.

  1. Ethical Business Practices

The Climbing Hangar operates with integrity and maintains a zero-tolerance approach to bribery, corruption and unethical conduct.

We comply fully with the UK Bribery Act 2010 and maintain policies that prohibit:

  • offering or accepting bribes
  • facilitation payments
  • improper gifts or hospitality
  • unethical business practices

Employees must act honestly and transparently when dealing with customers, suppliers, regulators and partners.

Any suspected misconduct must be reported to the People team on [email protected]

  1. Data Responsibility and Privacy

The Climbing Hangar recognises the importance of protecting the personal data of our employees, customers, partners and suppliers. We are committed to handling personal information responsibly and in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We aim to:

  • collect and use personal data only where necessary for legitimate business purposes
  • ensure appropriate safeguards are in place to protect personal data from unauthorised access, loss or misuse
  • maintain clear policies governing the responsible use of company systems and information
  • ensure employees understand their responsibilities when handling personal data

We continually review our systems and practices to maintain strong standards of data security and privacy.

  1. Responsible Employment

The Climbing Hangar is committed to providing a safe, inclusive and supportive workplace.

We strive to:

  • provide equal opportunities regardless of gender, ethnicity, disability, religion, sexual orientation or background
  • maintain fair recruitment and employment practices
  • support employee wellbeing and development
  • maintain safe working environments across all sites

We encourage open communication and expect all employees to treat each other, customers and partners with respect.

  1. Speak-Up Culture

The Climbing Hangar encourages employees and partners to raise concerns about any suspected wrongdoing.

Employees may report concerns relating to:

  • fraud or financial misconduct
  • bribery or corruption
  • health and safety risks
  • environmental harm
  • legal or regulatory breaches

Reports can be made to management or confidentially via [email protected]

Individuals raising concerns in good faith will be protected from retaliation.

  1. Modern Slavery and Responsible Supply Chains

The Climbing Hangar maintains a zero-tolerance approach to modern slavery and human trafficking.

We are committed to ensuring there is no modern slavery within our operations or supply chains.

We achieve this by:

  • conducting due diligence on suppliers and partners
  • assessing supply chain risks where appropriate
  • requiring suppliers to comply with relevant legislation including the Modern Slavery Act 2015
  • promoting ethical sourcing and responsible labour practices

We will not knowingly work with suppliers who fail to meet these standards.

  1. Environmental Responsibility

As an operator of climbing facilities, we recognise the importance of protecting the environment and supporting sustainable practices.

We aim to minimise our environmental impact by:

  • reducing energy consumption across our sites
  • improving waste management and recycling
  • considering sustainable materials and suppliers where possible
  • promoting environmentally responsible behaviour among staff and customers

We will continue to review our operations and identify opportunities to reduce our environmental footprint.

  1. Community Engagement

Climbing is at the heart of our community.

We actively seek to:

  • make climbing accessible to a broad range of people
  • support local communities and climbing initiatives
  • encourage participation in sport and healthy lifestyles
  • partner with organisations that share our values

We aim to create inclusive spaces where people feel welcome and supported.

  1. Governance and Oversight

The Executive team are responsible for overseeing The Climbing Hangar’s CSR commitments.

Senior management are responsible for implementing this policy and ensuring employees understand their responsibilities.

This policy will be reviewed annually and updated as the business grows and our responsibilities evolve.

  1. Community and Accessibility

Inclusive In-House Programmes

These are directly run by TCH to create welcoming, accessible opportunities for underrepresented or specific groups:

  • Refugees Rock: Supporting refugee communities through inclusive participation
  • Pride and LGBTQ+ inclusive sessions and community engagement
  • Para Peaks and Accessible activities for people with disabilities
  • Women’s Rock & Female - focused sessions encouraging participation and confidence
  • SPACE (Social Sessions) - Open, low-barrier social opportunities for all
  • Home Education Sessions - Supporting non-traditional education groups

Partnerships with Charities & Community Organisations

Collaborations with funded partners to extend reach and support diverse needs:

  • Mental Health & Wellbeing
    • Devon Mind
    • Improving Lives
  • Young People & Carers
    • Young Carers
    • Vibe Youth
  • Substance Misuse Recovery
    • Harbour Centre (alcohol & drug rehabilitation)
  • Disability & Neurodiversity Support
    • Autism-focused organisations
    • Goal Ball
  • Low-Income & Vulnerable Families
    • Faith in Families
  • Adoption & Family Support
    • Western Bay Adoption

  1. CSR Impact Statement

Our approach to CSR is simple: we want our spaces to be open, welcoming, and genuinely accessible to everyone. Across our estate, we run a range of inclusive sessions that support people who might otherwise face barriers to participation, including refugees, LGBTQ+ communities, women, people with disabilities, and those outside mainstream education.

Alongside this, we work closely with local charities to reach people dealing with more complex challenges, from mental health and financial hardship to recovery and caring responsibilities. These partnerships help us extend our reach and make sure support is meaningful and relevant to the communities we serve.

These activities help create environments where people feel comfortable, included, and able to take part. The result is stronger community connections, improved wellbeing, and spaces that reflect the diversity of the people around them.