Operations Support Analyst- Liverpool

We have an exciting new job opportunity to announce!!

The Climbing Hangar are seeking a dynamic and proactive Operations Support Analyst to join our team. The candidate will be responsible for centralised functions in support of our expanding portfolio of sites.

Working alongside Regional Managers to generate efficient utilisation of our CRM system, membership, retail and café operations. You will be responsible for the standard operational procedures, how they are applied and maintained as well as supporting financial and reporting capabilities in the business. You will be responsible for managing the IT infrastructure and work with the finance teams on managing costs.

A key part of the role is ensuring that the right technology is in place and appropriately used, available and reliable for site operations. You will be part of the team working on the out of hours support for our sites that operate from 6am to 10pm. The role encompasses working across applications, maintaining networks and servers working with our 3rd party IT services provider. You will be the key contact for communicating and managing the relationships with these suppliers.

We use Salesforce to engage with our customers. You will aid the marketing team in the configuration of campaigns that cut across from our CRM to the marketing tools, ensuring the correct configuration to enable reporting on the success of different campaigns.

There may be occasions where travel to our sites is required, and on the launch of a new site you will be managing the configuration of the on-site tech.