Taking out membership

  • Just head to reception and let them know you want to become one of the family. Your first payment will be a pro rata payment based on the normal monthly subscription of £24.99 (subject to a £9.50 minimum charge).
  • At the time of signing up, you will be asked to provide credit or debit card details from which a recurring payment will be taken on the same day each month (4th in Liverpool and London, 10th in Plymouth). Payments will continue to be taken until you cancel your membership or your card expires.

Cancelling membership

  • You can cancel at any time without penalty. We don't pay pro rata refunds so your membership services will continue until the end of the current billing cycle.
  • You'll need to use our cancellation form to ensure your membership is stopped. Just make sure your form is submitted before midday on the last day of the billing cycle so you're not be charged the next month's fee.
  • If your card expires or there are insufficient funds in your account we will attempt to take payment again within 48 hours. If we're still not able to take payment we'll let you know next time you're in. 

Future pricing

  • We reserve the right to change our membership pricing and introduce cancellation charges at a future date, but we will always let you know before we do so with enough notice for you to cancel your membership without additional charges

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