NEED TO KNOW INFO:
About the Hangar
The Climbing Hangar started life in a Liverpool warehouse in 2011. Since then, we’ve grown to become a national business with sites across England, Wales, and Scotland. Our mission is simple – to inspire bolder living through indoor climbing.
We bring together epic climbing, fresh coffee and a fun-filled community to cities all over the UK. We are passionate about climbing. But more importantly, we’re passionate about the impact that social, challenging, supportive, progressive and fun activity can have on people’s lives, regardless of ability, age or fitness.
We are obsessed with creating unforgettable experiences for climbers of all levels. As one of the leading climbing groups in the UK indoor climbing industry, we’re dedicated to pushing the boundaries of what’s possible and fostering a community where adventure thrives. Our climbing facilities are more than just walls – they’re vibrant hubs of energy, creativity, and connection. Join us on this exhilarating journey as we inspire people to reach new heights and discover their inner strength #boldertogether
Job Role
As an essential part of our climbing community, Crew Members play a key role in delivering exceptional customer service, ensuring the safety and enjoyment of our guests, and maintaining the overall cleanliness and functionality of our facility. You will ensure that every experience exceeds expectations and contribute to a positive team environment. This role is for you if you’re passionate about climbing, thrive in a fast-paced environment, and enjoy connecting with people.
This diverse role involves working in various areas, including reception, retail, climbing, cleaning, and in our café. We will offer in-house training for each area, but we require someone who is friendly, fun, values diversity, and prioritizes customer service.
For an honest insight into both the 'ups' and 'downs' of the role, please click here The Scoop
Role RESPONSIBILITIES
Customer Service: Provide exceptional customer experience by greeting guests, answering questions, and assisting with inquiries in a friendly and professional manner. Support the smooth operation of climbing sessions, classes, events, and competitions by assisting with setup, registration, class delivery, and crowd control as needed.
Team Collaboration: Collaborate with colleagues to ensure the smooth operation of climbing sessions, classes, events, and competitions by assisting with setup, registration and class delivery. Collaborate with teammates and management to identify opportunities for process improvements, customer experience enhancements, and community engagement initiatives.
Menu Knowledge: Have a thorough understanding of the menu and be able to answer customer questions with an excellent understanding of Allergens. Make recommendations based on customer preferences and dietary requirements
Health & Safety: Monitor climbing areas to ensure the safety of climbers, enforce facility rules and procedures, and address any safety concerns or incidents promptly and effectively. Respond to/ support with First Aid incidents/ Fire evacuation. In line with facility procedures and H&S/ COSHH guidelines, perform routine cleaning and maintenance tasks throughout the facility, including vacuuming climbing mats, sanitizing equipment, and restocking supplies to uphold cleanliness and hygiene standards.
Induction/Coaching: Confident in inducting new customers and providing coaching support to groups of both adults and children. Assist with equipment rentals and customer processing to ensure all climbers have the necessary gear and are properly prepared for their climbing experience. Deliver engaging inductions that create memorable and enjoyable climbing experiences for
customers. Provide coaching support to groups of both adults and children.
Barista: Curate fantastic coffee for our customers, as per The Climbing Hangar company specifications, while providing an exceptional service from start to finish.
Food Preparation & Quality Control: Prepare sandwiches, toasties, and other café items, ensuring high standards of taste, presentation, and consistency.
Food Health & Safety: Maintain excellent food hygiene practices, keeping the café clean, safe, and compliant with regulations to help guarantee the safety of your entire team and customers.
Site Maintenance: Assist with stock management tasks as directed by the management team. Assist with setting tasks, including hold washing, safety checks, planning, and testing climbs
as directed by the Head Setter.
Reception Duties: Handle card transactions accurately and securely, including sales of climbing sessions, merchandise, and rentals. Act as a brand ambassador for The Climbing Hangar by promoting our climbing services, retail and café offerings, and membership options to guests and encouraging them to become part of our climbing community. Undertake basic ad hoc admin tasks as directed by the Centre management team.
Other: Support the Management and Social Media team with the production and promotion of Hangar products and events. Assist Fire Marshals during drills and emergencies. Assist in planning and executing events and promotions within the facility
Benefits
- Free Climbing for you, +1 – As everyone should get in on the fun!
- Partner discounts from Black Diamond, Scarpa, Unparallel, and Evolv.
- Job Satisfaction: The warm, fuzzy glow of knowing your work is making a difference in people’s lives.
- Employee Assistance Programme – Access to Headspace for yourself and up to 5 friends/family. Along with an on-site mental health first aider and access to counselling services.
- Discounted gear from our retail range: get kitted out for that climb at a great discount.
- Discounted food and drinks: Generous discounts on food and drinks from our Café.
- Training & Development Opportunities – We love helping our team members develop their skills and take the next step in their careers.
- Annual Leave: 28 days annual leave per year (Pro-rata & Inclusive of bank holidays).
Essential Skills/Experience/Certificates
- Passion for climbing and a genuine interest in promoting the sport to others.
- Excellent interpersonal and communication skills, with the ability to interact positively with people of all ages and backgrounds.
- Computer Literate.
- Strong attention to detail and a proactive approach to safety/ risk management and facility cleanliness.
- Ability to work effectively in a fast-paced environment and handle multiple tasks with accuracy and efficiency.
- Flexibility to work evenings, weekends, and holidays as required.
- Self-motivated and able to work independently and as part of a team.
Desirable Skills/Experience/Certificates
- Strong background in customer service/ hospitality
- Barista experience
- RGP experience
- Coaching experience
- Café experience
- Retail/ Stock management experience
working conditions
- Customer-facing role
- Ability to work flexible hours, including evenings, weekends, and holidays
- Physical ability to engage in climbing activities and perform safety checks
How to apply
Please send your CV and a covering letter to [email protected] and write the ‘Position’ you’re applying for, as well as the ‘location’ of the centre in the Subject line.
*Please be advised that due to the large volume of applications we receive, we have the right to place applications on hold and/or close before the advertised closing date.
*All applications require a cover letter to express your personality and your interest in the role. A strong cover letter is your chance to stand out against the rest of the applicants!
Please be aware that it is our company policy not to provide individual feedback on interview outcomes. This is to ensure fairness and consistency for all applicants.
Any information provided to us will be collected, stored and analysed. We only use this information lawfully. If we employ you, it will be part of your employment record and will be held and maintained in accordance with the Data Protection Act 1998.