NEED TO KNOW INFO:
Equal Opportunities Statement
We are an equal opportunities employer and are committed to ensuring equality of opportunity for all. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. All employment decisions are made based on merit, skills, and experience.
About the Hangar
The Climbing Hangar started life in a Liverpool warehouse in 2011. Since then, we’ve grown to become a national business with sites across England, Wales, and Scotland. Our mission is simple – to inspire bolder living through indoor climbing.
We bring together epic climbing, fresh coffee and a fun-filled community to cities all over the UK. We are passionate about climbing. But more importantly, we’re passionate about the impact that social, challenging, supportive, progressive and fun activity can have on people’s lives, regardless of ability, age or fitness.
We are obsessed with creating unforgettable experiences for climbers of all levels. As one of the leading climbing groups in the UK indoor climbing industry, we’re dedicated to pushing the boundaries of what’s possible and fostering a community where adventure thrives. Our climbing facilities are more than just walls – they’re vibrant hubs of energy, creativity, and connection. Join us on this exhilarating journey as we inspire people to reach new heights and discover their inner strength #boldertogether
Job Role
As a Crew Member, you are key in curating a fantastic service to our customers and upholding our company values. Exceptional customer service is at the heart of everything you do. You will ensure every experience exceeds expectations and contribute to a positive team environment.
You’ll coach children, squads and adults, induct new climbers and work across reception, retail and the café. With hands-on training and clear pathways for growth, this role is the first step in an exciting career journey. Supporting your development from Crew to Duty Manager and beyond.
Role Responsibilities
Commercial Awareness: You’ll be key in creating a warm, supportive environment where first-time climbers feel encouraged and excited to return. By helping every visitor have a great experience, you’ll also contribute to growing our community and memberships.
Exceptional Customer Service: Deliver a consistently positive experience by connecting with customers, understanding their needs, and supporting them with clear, helpful guidance.
Health & Safety: Cleaning and maintenance is an integral part of your daily operations across the entire site.
Induction/Coaching: Confident in inducting new customers and providing coaching support to groups of both adults and children.
Barista: You will be expected to prepare high-quality espresso-based drinks, but you will be taught everything you need to know, so don’t be too daunted by this!
Teamwork: Work together with your team to ensure climbing sessions, classes, events, and competitions run smoothly by helping with setup, registration, and class delivery.
Benefits
- Free climbing for you, your dependents (your children under 18) and a plus one.
- Rota in advance (4 weeks).
- Long service recognition.
- Employee referral scheme.
- Discounts on food and drinks from our café.
- Discounted gear from our retail range.
- Access to our Employee Assistance Programme. Along with an on-site mental health first aider and access to counselling services.
- Training & development opportunities, including in-house coaching, first aid & safeguarding training.
- 28 days annual leave per year (Pro-rata & inclusive of bank holidays).
Person Specification
Essential Criteria
- Right to work in the UK.
- Commitment to safeguarding and promoting welfare.
- Excellent communication skills, with the ability to interact positively with people of all ages and backgrounds.
- Ability to work effectively in a fast-paced environment and handle multiple tasks.
- Strong interest in developing skills to deliver coaching and social sessions.
- Self-motivated and able to work independently and as part of a team.
- A Basic DBS certificate is required for this role. If you then pursue coaching during your employment with us, an Enhanced DBS certificate is required, and you will also be asked to complete a DBS self-declaration form. (TCH-funded)
Desirable Criteria
- Passion for climbing and a genuine interest in promoting the sport to others.
- Previous experience delivering, teaching, instructing, or coaching in any setting.
- Strong background in customer service/hospitality.
- Social media content creation experience.
- Barista experience.
- Point of sale experience.
How to apply
If this role sounds like you, we would love to have you in our team!
Please send your CV and a cover letter to [email protected], and write the ‘position’ you’re applying for, as well as the ‘location’ of the centre, in the subject line.
All applications require a cover letter to express your personality and your interest in the role. A strong cover letter is your chance to stand out against the rest of the applicants!
Please be aware that it is our company policy not to provide individual feedback on interview outcomes. This is to ensure fairness and consistency for all applicants.
Please be aware that we have the right to close the advert early due to the volume of applications we receive. We encourage you to apply early.
Any information provided to us will be held in strictest confidence. It will be processed and retained in accordance with the Data Protection Act (2018) and UK GDPR.