NEED TO KNOW INFO
Pay: Competitive
Positions Available: 1
Hours: 37.5 hours per week
Contract Type: Hybrid-Full Time, Permanent
Location: Liverpool Support Office - Vanilla Factory - 39 Fleet Street, Liverpool L1 4AR, with national travel to sites
Application Closing Date: Tuesday, 25th November 2025
About The Hangar
The Climbing Hangar started life in a Liverpool warehouse in 2011. Since then, we’ve grown to become a national business with sites across England, Wales, and Scotland. Our mission is simple – to inspire bolder living through indoor climbing.
We bring together epic climbing, fresh coffee and a fun filled community to cities all over the UK. We are passionate about climbing. But more importantly we’re passionate about the impact that a social, challenging, supportive, progressive and fun activity can have on people’s lives, regardless of ability, age or fitness.
We are obsessed with creating unforgettable experiences ,for climbers of all levels. As one of the leading climbing groups in the UK indoor climbing industry, we’re dedicated to pushing the boundaries of what’s possible and fostering a community where adventure thrives. Our climbing facilities are more than just walls – they’re vibrant hubs of energy, creativity, and connection. Join us on this exhilarating journey as we inspire people to reach new heights and discover their inner strength #boldertogether
Job Role
The Central Operations Manager is responsible for building and managing the systems, supplier partnerships, and governance frameworks that underpin TCH’s day-to-day operations. This role ensures operational consistency across sites, manages key commercial supplier relationships (F&B, retail, and concessions), and drives business change projects that enable scalable growth. Central operations must deliver the frameworks, partnerships, and governance that ensure every site operates with consistency, efficiency, and excellence, while protecting the authentic Hangar spirit.
Responsibilities
Third-Party Supplier & Commercial Management: Lead all third-party commercial partnerships—including F&B, retail, and service concessions—overseeing contracts, SLAs, performance, and compliance to maximise value and uphold standards.
Operational Frameworks & Systems: Own and enhance core operational systems and documentation (rota design, FTE modelling, cleaning standards, comms frameworks, Ops Manual), providing tools and training that enable consistent site execution.
Business Change & Governance: Drive the central operational change roadmap, partnering with Finance on opex management and establishing governance routines such as project reviews, risk logs, and decision forums.
Communication & Alignment: Build effective communication channels between HQ and sites, delivering clear, consistent operational messages and supporting GM forums and central briefings.
Training & Standards: Coordinate with People Operations to deliver aligned site-level training, ensuring materials and standards are embedded through audits, visits, and collaboration with Senior GMs.
Benefits
- Hybrid working - to ensure your work-life balance.
- Free Climbing for you, +1 – as everyone should get in on the fun!
- Long service recognition – an appreciation of your hard work.
- Employee Referral Scheme – bag yourself an extra £200*
- Employee Assistance Programme – Access to Headspace for yourself and up to 5 friends/family. Along with an on-site mental health first aider and access to counselling services.
- Training & Development Opportunities – We love helping our team develop their skills and take the next step in their career.
- Discounted gear from our retail range – get kitted out for that climb at a great discount
Ideal Candidate
- Proven experience in multi-site operations, central operations, or commercial supplier management (leisure, fitness, or hospitality preferred).
- Strong contract management and negotiation skills.
- Process-driven with a passion for operational success.
- Financial literacy, including cost control, opex tracking, and margin analysis.
- Member-focused, ensuring decisions always enhance the customer experience.
How to Apply
If this role sounds like you, we would love to have you in our team!
Please email [email protected] to send us your CV and Cover Letter. Please state the ‘position’ and ‘location’ in the subject line. We can’t wait to meet you!
*Please be advised that due to the large volume of applications we receive, we have the right to place applications on hold before the advertised closing date.
*All applications require a cover letter to express your personality and your interest in the role. A strong cover letter is your chance to stand out against the rest of the applicants!
Please be aware that it is our company policy not to provide individual feedback on interview outcomes. This is to ensure fairness and consistency for all applicants.
Any information provided to us will be collected, stored and analysed. We only use this information lawfully. If we employ you, it will be part of your employment record and will be held and maintained in accordance with the Data Protection Act 1998.